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Help & Support

Need help with the Workspace Platform? We're here to assist you! Our support team is ready to help with any questions or issues you may have.

How to Get Support​

Step 1: Access the Support System​

  1. Log into your Workspace Platform account
  2. Go to the "Support" section in your dashboard menu
  3. Click "Create New Ticket" to start your support request

Step 2: Create Your Support Ticket​

  1. Choose a category that best describes your issue:

    • Workspace: General platform questions and account issues
    • Projects: Project setup, team management, and project-related questions
    • Integrations: Third-party connections and API issues
    • Billing: Account billing, payments, and subscription questions
    • Security: Account security and access control questions

  2. Fill in the details:

    • Subject: Brief description of your issue
    • Description: Explain what you need help with
    • Priority: Select how urgent your issue is

  3. Click "Submit Ticket"

What Happens Next?​

After you create your ticket:

  1. Confirmation: You'll see a confirmation message with your ticket number
  2. Response Time: Our team will respond within 2-3 business days
  3. Updates: Check your ticket status in the Support section for updates
  4. Resolution: We'll work with you until your issue is resolved

Response Times​

  • General Questions: 2-3 business days
  • Technical Issues: 2-3 business days
  • Urgent Issues: 1-2 business days
  • Critical Issues: Same day (for production problems)

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM

Before Creating a Ticket​

Save time by checking these first:

Quick Self-Help​

  • Check our FAQ for common questions
  • Browse our documentation for step-by-step guides
  • Try refreshing your browser or logging out and back in
  • Check if other team members are experiencing the same issue

What to Include in Your Ticket​

Help us help you faster by including:

  • What you were trying to do
  • What happened instead
  • Any error messages you saw (exact text is helpful)
  • Screenshots if relevant
  • When the issue started

Example Ticket​

Here's how to write a good support ticket:

Subject: Cannot access my project dashboard

Description: 
Hi, I'm trying to access the "Marketing Campaign" project 
but when I click on it, I get an error message that says 
"Access Denied - Permission Required."

This started happening yesterday morning. I was able to 
access it fine last week. My colleague Sarah can still 
access the project normally.

Can you please help me regain access?

Priority: Medium

Contact Information​

  • Create tickets through your account dashboard
  • Track all communication in one place
  • View updates in your Support section

Emergency Contact​

  • For critical issues affecting your business operations
  • Available through your account dashboard
  • Only use for true emergencies

Need Help Creating a Ticket?​

If you're having trouble accessing your account or creating a ticket:

  1. Use the emergency contact available through any accessible part of your dashboard
  2. Include your account details and describe the problem
  3. We'll help you get access to create a proper support ticket

Ready to get help? Log into your account and visit the Support section to create your first ticket!