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Billing & Subscriptions Overview

Workspace Platform's billing system helps you manage your account, track usage, and control costs across all your projects and teams. Whether you're a small team or large enterprise, our flexible billing model scales with your needs.

What is Workspace Billing?​

Workspace billing is a credit-based system that gives you complete control over your spending and resource usage. Instead of surprise bills, you purchase credits upfront and spend them as you use Workspace Platform features.

Key Benefits​

  • Predictable Costs: Buy credits in advance and track spending in real-time
  • Flexible Plans: Choose from subscription plans that fit your team size and needs
  • Usage Transparency: See exactly how credits are spent across projects and features
  • Team Control: Set limits and monitor usage at workspace, project, and team levels
  • No Overages: You only spend what you've already purchased

Core Concepts​

Credits​

Think of credits as your Workspace Platform currency:

  • Purchase: Buy credits using your preferred payment method
  • Spend: Use credits to subscribe to plans, purchase add-ons, and access premium features
  • Track: Monitor credit balance and spending in real-time
  • Flexible: Credits never expire and can be used across all Workspace features

Billing Accounts​

Your billing account is the financial center of your workspace:

  • Payment Methods: Store credit cards, bank accounts, or other payment options
  • Credit Balance: View available credits and purchase history
  • Invoices: Download invoices and track payment history
  • Settings: Manage billing address and tax information

Subscription Plans​

Plans give you ongoing access to Workspace Platform features:

  • Monthly or Annual: Choose billing frequency that works for your team
  • Feature Access: Each plan includes different quotas and capabilities
  • Team Size: Plans support different numbers of users and teams
  • Resource Limits: API calls, storage, processing power, and other resources

Add-ons​

Extend your plan with additional resources:

  • Extra Users: Add more team members to your workspace
  • Increased Limits: Get more API calls, storage, or processing power
  • Premium Features: Access advanced AI capabilities, integrations, or security features
  • Flexible Scaling: Purchase only what you need, when you need it

How Billing Works in Workspace Platform​

The Credit System​

💰 Purchase Credits → 📋 Subscribe to Plans → 🎯 Use Features → 📊 Track Usage
  1. Purchase Credits: Buy credits using your payment method of choice
  2. Subscribe to Plans: Spend credits to activate monthly or annual plans
  3. Use Features: Access Workspace Platform capabilities within your plan limits
  4. Track Usage: Monitor how resources are consumed across your projects

Resource Quotas​

Every plan includes specific resource quotas:

Compute Resources​

  • API Calls: Number of API requests your applications can make
  • Processing Time: Minutes of workflow execution, AI processing, etc.
  • Storage: File storage, database records, cached data

Team Resources​

  • User Seats: Number of team members who can access your workspace
  • Project Slots: Number of active projects you can maintain
  • Bot Instances: AI agents and automated systems you can deploy

Premium Features​

  • Advanced AI: Access to latest AI models and capabilities
  • Enterprise Integrations: Connections to enterprise systems and databases
  • Priority Support: Faster response times and dedicated assistance

Billing Hierarchy​

Understanding how billing relates to your workspace structure:

Workspace
└── Billing Account (payment methods, credit balance)
    ├── Active Subscription (current plan)
    │   ├── Base Quotas (included in plan)
    │   └── Add-on Quotas (purchased extras)
    └── Usage Tracking
        ├── Project A (resource consumption)
        ├── Project B (resource consumption)
        └── Team Usage (member activity)

Important: Billing is managed at the workspace level. All projects, teams, and users within a workspace share the same billing account and quotas.

Usage Monitoring​

Real-time Tracking​

See exactly how your resources are being used:

  • Current Usage: Live view of quota consumption
  • Historical Trends: Usage patterns over time
  • Project Breakdown: Which projects use the most resources
  • Team Analytics: How different teams consume quotas

Usage Alerts​

Stay informed about your resource consumption:

  • Quota Warnings: Get notified when approaching limits (75%, 90%)
  • Credit Balance Alerts: Know when it's time to purchase more credits
  • Unusual Activity: Notifications about unexpected usage spikes
  • Budget Limits: Set spending controls and automatic notifications

Health Status​

Your quotas have different health levels:

  • 🟢 Healthy: Less than 75% used - you're in good shape
  • 🟡 Warning: 75-89% used - consider monitoring more closely
  • 🟠 Critical: 90-99% used - plan to upgrade or purchase add-ons soon
  • 🔴 Exhausted: 100% used - some features may be limited until upgrade

Getting Started with Billing​

Ready to set up billing for your workspace? Here's your typical journey:

  1. Set Up Your Billing Account: Add payment methods and billing information
  2. Purchase Your First Credits: Buy credits to start using Workspace Platform
  3. Choose a Subscription Plan: Select a plan that fits your team's needs
  4. Monitor Your Usage: Track resource consumption and quota health
  5. Scale as You Grow: Add users, increase limits, or upgrade plans

Common Billing Scenarios​

For Small Teams (2-10 users)​

  • Starter Plan: Basic quotas for small projects and experiments
  • Pay-as-you-grow: Add users and resources when needed
  • Simple monitoring: Basic usage tracking and alerts

For Growing Companies (10-50 users)​

  • Professional Plan: Higher limits for multiple active projects
  • Team management: Different usage across departments
  • Budget controls: Set limits and automated alerts

For Enterprises (50+ users)​

  • Enterprise Plan: High quotas and premium features
  • Custom arrangements: Volume pricing and dedicated support
  • Advanced monitoring: Detailed analytics and cost allocation

Payment and Security​

Supported Payment Methods​

  • Credit Cards: Visa, Mastercard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Bank Transfers: ACH and wire transfers for large purchases
  • Enterprise Billing: Purchase orders and invoicing for large organizations

Security and Compliance​

  • PCI DSS Compliance: Your payment information is protected
  • Encryption: All billing data encrypted in transit and at rest
  • No Storage: We don't store your complete payment details
  • Audit Trails: Complete history of all billing transactions

Billing Transparency​

What You'll Always Know​

  • Real-time Credit Balance: Never wonder how many credits you have left
  • Detailed Usage: See exactly what consumed your resources
  • Predictable Costs: Know upfront how much features cost
  • Historical Data: Track spending patterns over time

No Hidden Fees​

  • No Setup Fees: Get started without upfront costs
  • No Cancellation Penalties: Cancel or downgrade anytime
  • No Overage Charges: You can only spend the credits you've purchased
  • Clear Pricing: All costs are transparent and documented

Need Help?​

  • Billing Questions: Check our FAQ section for common questions
  • Usage Issues: Review monitoring and troubleshooting
  • Plan Comparison: Use our plan selector tool to find the right fit
  • Enterprise Sales: Contact our team for custom arrangements and volume pricing
  • Technical Support: Reach out through your workspace for technical billing issues

Best Practices​

  • Monitor Regularly: Check usage weekly to avoid surprises
  • Set Alerts: Configure notifications for important thresholds
  • Plan Ahead: Purchase credits before running low to avoid interruptions
  • Right-size Plans: Review and adjust plans as your team grows
  • Use Add-ons Strategically: Scale specific resources instead of upgrading entire plans

Next Steps: Learn how to get started with billing and set up your first billing account.