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Billing and Subscriptions FAQ

Frequently asked questions about billing, subscriptions, and payment management.

General Questions​

What payment methods do you accept?​

We accept:

  • Credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • PayPal
  • Bank transfers (for annual plans)
  • Purchase orders (enterprise plans)

When will I be charged?​

  • Monthly plans: Charged on the same day each month
  • Annual plans: Charged once per year
  • Add-ons: Pro-rated and added to next bill
  • Overage charges: Billed monthly

Can I change my plan anytime?​

Yes! You can upgrade or downgrade your plan at any time:

  • Upgrades: Take effect immediately
  • Downgrades: Take effect at next billing cycle

Pricing and Plans​

What's included in each plan?​

See our Overview page for detailed plan comparisons.

Do you offer discounts?​

  • Annual billing: 15-20% discount
  • Non-profits: 30% discount (verification required)
  • Educational institutions: 40% discount
  • Startups: Special startup program available

What happens if I exceed my plan limits?​

Depending on your plan:

  • Standard: Overage charges apply
  • Business: Soft limits with notifications
  • Enterprise: Custom limits negotiated

Payment and Invoicing​

Where can I find my invoices?​

  1. Go to Billing > Invoices
  2. Download PDF or CSV format
  3. Access payment history

Can I get a refund?​

  • 30-day money-back guarantee for new customers
  • Pro-rated refunds for annual plans (case by case)
  • No refunds for monthly plans after billing date

How do I update my payment method?​

  1. Navigate to Billing > Payment Methods
  2. Click Add Payment Method
  3. Enter new card details
  4. Set as primary if desired

Account Management​

What happens when my trial ends?​

  • You'll be prompted to choose a paid plan
  • 7-day grace period to add payment
  • Data remains accessible during grace period
  • After grace period, account moves to read-only

Can I cancel anytime?​

Yes, you can cancel anytime with no penalties:

  • Monthly plans: Cancel before next billing date
  • Annual plans: Refund policy applies
  • Data export available for 30 days post-cancellation

What happens to my data after cancellation?​

  • 30-day retention period
  • Export data during this time
  • Automatic deletion after retention period
  • Can reactivate account within 30 days

Enterprise Questions​

Do you offer enterprise pricing?​

Yes! Enterprise plans include:

  • Custom pricing based on needs
  • Dedicated support team
  • Service Level Agreements (SLAs)
  • Custom integrations

Can we pay by invoice?​

Yes, invoice payment is available for:

  • Annual plans
  • Enterprise plans
  • Organizations with purchase order requirements

Technical Questions​

Is billing automated?​

Yes:

  • Auto-renewal for subscriptions
  • Automatic payment processing
  • Failed payment retry logic
  • Automatic notifications

Can I set spending limits?​

Yes! See Budget Management for details.

Do you provide usage reports?​

Yes! Access detailed usage reports:

  • Real-time usage tracking
  • Historical data
  • Export capabilities
  • See Usage Analytics

Still Have Questions?​

  • Email: [email protected]
  • Chat: Available 24/7 for paid plans
  • Phone: Enterprise customers have dedicated line
  • Documentation: Browse our complete billing guides