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Frequently Asked Questions

Quick answers to common questions. If you don't find what you need here, create a support ticket for help.

Getting Support​

How do I get help?​

  1. Log into your Workspace Platform account
  2. Go to the "Support" section
  3. Click "Create New Ticket"
  4. Fill out the form and submit
  5. You'll get a response within 2-3 business days

How long does it take to get help?​

  • General Questions: 2-3 business days
  • Urgent Issues: 1-2 business days
  • Critical Problems: Same day response

Business Hours: Monday-Friday, 9 AM - 6 PM

Can I call for support?​

Support tickets work best, but phone support is available for critical emergencies only (like your system being completely down).

How do I check on my support ticket?​

  1. Log into your account
  2. Go to the Support section
  3. View your ticket list
  4. Click on any ticket to see updates
  5. Check back regularly for our response updates

Account Issues​

I can't log in. What should I do?​

Try these first:

  1. Check your email and password for typos
  2. Try a different browser or clear your browser cache
  3. Use "Forgot Password" to reset your password

Still can't log in?

  • Create a support ticket using the emergency contact option
  • Include your account details
  • We'll help you get back in

How do I reset my password?​

  1. Go to the login page
  2. Click "Forgot Password"
  3. Enter your email address
  4. Check your email for the reset link
  5. Follow the link to create a new password

How do I change my email address?​

You'll need to create a support ticket for this:

  1. Create a ticket with category "Workspace"
  2. Include your current and new email addresses
  3. Our team will help you change it safely

Platform Problems​

The platform is running slowly​

Try these quick fixes:

  1. Refresh your browser (press Ctrl+F5 or Cmd+Shift+R)
  2. Clear your browser cache
  3. Try a different browser
  4. Check your internet connection

Still slow? Create a support ticket and let us know which pages are slow.

I'm getting an error message​

Common errors and fixes:

"Session Expired"

  • Fix: Refresh the page and log in again

"Permission Denied"

  • Fix: Contact your team admin or create a support ticket

"Connection Timeout"

  • Fix: Check your internet and try refreshing

Other errors? Create a support ticket and include:

  • The exact error message
  • What you were doing when it happened
  • A screenshot if possible

Something looks broken or wrong​

If you think you found a bug:

  1. Create a support ticket
  2. Describe what should happen vs. what actually happens
  3. Include screenshots
  4. Tell us your browser (Chrome, Firefox, Safari, etc.)

Billing Questions​

How do I see my bill?​

  1. Log into your account
  2. Go to the Billing section
  3. View your current bill and payment history
  4. Download PDF invoices if needed

How do I change my plan?​

  1. Go to Billing in your account
  2. Click "Change Plan"
  3. Select your new plan
  4. Confirm the change

Need help choosing? Create a billing support ticket.

I was charged wrong or need a refund​

  1. Create a support ticket with category "Billing"
  2. Include your invoice number or charge date
  3. Explain what's wrong
  4. Our billing team will investigate

What to Include in Support Tickets​

For the fastest help, include:​

  • What you were trying to do
  • What went wrong
  • Any error messages (copy the exact text)
  • When it started happening
  • Screenshots if helpful
  • Your browser type (Chrome, Firefox, Safari, etc.)

Example of a good ticket:​

Subject: Can't access my Marketing Project

Hi, I'm trying to open my "Marketing Project" but when 
I click on it, I get an error that says "Access Denied."

This started yesterday. I could access it fine last week. 
My teammate John can still open it.

I'm using Chrome on Windows. Attached is a screenshot 
of the error.

Can you please help me get access back?

Contact Information​

Best Ways to Reach Us:​

  1. Support Tickets (recommended) - Through your account dashboard
  2. Emergency Phone: Available in your account for critical issues only

Response Times:​

  • Support Tickets: 2-3 business days
  • Phone: Emergency issues only

Ready to get help? Log into your account and create a support ticket.